FAQ
Here are answers to the questions we hear most often.
If your question isn't listed here, please feel free to reach out.
Hitotemari is a personal concierge service where a single dedicated person consistently supports you with life's little troubles. We focus on life support, consultation, listening, and IT support, and take on a wide range of requests beyond that too.
Since this is a one-person operation, the same person supports you every time. This means we can make suggestions based on your full context, and we value building a relationship you can rely on over the long term. See the "About the Operator" page for more.
Aside from medical procedures, legal work, and anything involving physical danger, we handle a wide range of everyday requests. If you're unsure whether we can help, that's exactly the kind of question we'd love to hear.
This is primarily a service for individuals, but we may be able to help sole proprietors and small business owners in some cases. Please get in touch to ask.
Online support is available anywhere in Japan. In-person support is limited to areas we can visit, so please confirm with us when you reach out.
Our standard hours are 9:00–18:00, weekdays and weekends alike. Outside of those hours, we'll do our best to accommodate flexibly where possible.
Yes. We offer recurring support tailored to your needs, such as once a week or twice a month. Ongoing discounts are also available — please ask us for details.
If our schedule allows, we'll respond as quickly as possible. Please reach out and let us know.
After a first consultation (about 30 minutes) to hear about your situation, we decide on a price together. Payment is made afterward by bank transfer, PayPay, or a similar method.
Our base rates start at ¥2,500/hour for online support and ¥3,500/hour for in-person support. Costs vary by content, so please also check the pricing page.
Yes. After hearing the details in a first consultation, we'll give you a rough estimate of cost and time needed. For more complex requests, we'll prepare a separate, detailed quote.
We accept bank transfer, PayPay, and cash (in-person support only). Please pay within one week after the service is provided.
Yes. We can flexibly propose things like prioritizing what matters most or breaking work into stages to fit your budget. Please feel free to reach out first.
Yes, an ongoing discount applies for regular, recurring support. We'll share the details when you get in touch.
Please contact us through the contact form, email, or phone. We aim to reply within 24 hours as a rule.
Support provided via video call (Zoom, Google Meet, etc.), phone, email, or chat. It's available anywhere in Japan.
No. Phone and email support are also available. Just let us know which method you'd prefer.
Contacting us about a week ahead usually lets things go smoothly. That said, we can handle urgent requests flexibly too — just get in touch.
Yes. However, in line with our cancellation policy, a fee of 50% (day before) or 100% (same day) may apply.
Yes, that's no problem. If you let us know with enough notice, we'll adjust flexibly.
Any information or details you share with us are managed strictly and never disclosed to third parties.
Everything you share with us is kept completely confidential. We never share it with anyone else without your permission.
You're welcome to start by talking online first, and move to an in-person meeting only once you feel comfortable. We never push for in-person meetings, so please rest assured about that.
The "About the Operator" page introduces our experience, areas of expertise, and what we value. Please take a look there too.
Because it's a one-person operation, the same person consistently supports you every time — that's the biggest difference. We value offering exactly the support you need, when you need it, without pushy upselling.
Please feel free to reach out via the contact form or email. We aim to reply within 24 hours as a rule.
If your question isn't listed here, please feel free to reach out.
The cost is decided together with you first, and paid afterward by bank transfer, PayPay, or a similar method.
